How to use myNAS portal and NAS mobile app
Discover how members can manage their company health insurance plan and access medical services using the myNAS portal and mobile app.
Know your medical providers
Find your medical network name and access the complete list of hospitals, clinics and pharmacies covered in your plan on the myNAS mobile app.
Access medical services
with your Emirates ID
Present your Emirates ID at any of our network provider facilities to access medical services.
No Emirates ID?
No problem
Generate an eCard from the myNAS App. All our network providers and partners in the UAE accept eCards for eligibility verification.
Access your plan benefits
You may access the table of benefits, claims procedures, and download your claims form on our one-stop-portal or myNAS application for your policy details.
Our medical network
GulfCare offers access to a comprehensive network of hospitals, clinics, diagnostic centers and pharmacies through its NAS medical provider network. When members use a network provider, they benefit from:
Direct billing: With NAS’s direct billing arrangement, members only pay their applicable deductible and co-insurance at the time of their appointment. All other eligible charges are invoiced directly to NAS by the network provider.
Simplified process: No need to deal with claims reimbursement forms or other documents.
Pre-approvals: These are managed directly by the network provider with NAS.
Full coverage: Treatment within the network is fully covered, subject to certain limitations.
Members can easily search for a network provider by type of facility and location using either the myNAS online member portal or the myNAS app. These tools are designed to help them find the care they need quickly and conveniently..
Treatment outside our network
If members choose to visit an out-of-network facility, please note that all expenses will be on a reimbursement basis only. This means they will need to pay the provider for the full costs of their treatment, and then submit a Claims Reimbursement Form to NAS for reimbursement.
For treatments outside their employment country where there is no NAS network, expenses will also be on a reimbursement basis unless:
- They obtain a Treatment Guarantee from NAS, and
- Their provider agrees to accept this guarantee.
It is essential for members to contact the NAS Contact Center before arranging any overseas treatment to ensure proper coordination and coverage.
Member services
myNAS contact center
The myNAS contact center is available 24 hours a day. Its multi-lingual support team is here to assist members with various needs in case of emergencies, pre-approval requirements, claim submissions and general questions about their plan.
myNAS online member portal
The myNAS online member portal allows members to manage their health insurance plan efficiently, from anywhere and at any time:
Search for a network provider: Members can look up providers by name, location, type of facility, or services offered and save their favorites for easy access in the future.
Coverage overview: Access detailed information about a corporate health insurance plan’s coverage.
Download a Claim Reimbursement Form: Easy access to all necessary forms.
Submit a claim: File claims directly through the portal.
Track claims and approvals: Members can monitor the progress of a claim and view their claims history.
Update member profile: Members can manage their personal information, including mobile number and bank account details, for claims payment.
myNAS mobile app
The myNAS mobile app offers the convenience of managing health insurance on the go. With the app, members can access:
Digital membership cards: View, download and send a membership card. If a member’s family is registered under the plan, they can also access their membership cards via the app.
Healthcare network directory: Search for a network provider based on location and specialism, view their contact details and book appointments.
Online support: Use the app to communicate directly with NAS.
Submit reimbursement claims: Members can submit claims for themselves and their dependents, and track a claim’s status.
Notifications: Receive notifications on missing documents and resubmit them directly through the app.
The myNAS app is available to download for free on iOS and Android platforms.
We are GulfCare.
Members can navigate
their provider network through HealthHub.
